Returns & Exchanges
At Sihoo, we want you to be completely satisfied with your ergonomic seating experience. If your purchase doesn't meet your expectations, you can return your items within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Contact our customer support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Carefully disassemble the chair and pack it securely in its original packaging, including all tools, hardware, and instruction manuals.
Ship the Item
Affix the provided shipping label to the box and drop it off at your nearest authorized carrier location or schedule a home pickup.
Receive Your Refund
Once our warehouse inspects the returned item to ensure it is in original condition, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing